Moving Damage Claim Policy

Moving damage claim policy – summary

• Items are packed and listed by our team
• Check items at delivery, before signing
• Note any damage on the delivery note and take photos
• Report the claim on WhatsApp within 24 hours
• Claims are settled as agreed at booking or by insurance if purchased

Owner: review this moving damage claim policy with your own terms.

Areas of Lahore

DHA Lahore · Bahria Town · Johar Town · Gulberg · Model Town · Wapda Town · Valencia Town · Allama Iqbal Town · Garden Town · Faisal Town · Township · Lahore Cantt · Askari Lahore · Cavalry Ground · Shadman · Samanabad · Sabzazar · Gulshan-e-Ravi · Lake City · Paragon City · Bahria Orchard · State Life Society · EME Society · Jubilee Town · Pak Arab Society · Izmir Town · Canal Garden · Punjab Society · PCSIR Society · NESPAK Society

Popular routes from Lahore

See Lahore on Google Maps.

How to book

1. Call or WhatsApp – tell us your current address, new address, house size and date.
2. Free survey and clear quote – on site or by video call; you get a written price for your move before we start.
3. Packing and loading – our trained team packs every item, dismantles furniture and loads a covered vehicle.
4. Delivery and setting – unloading, furniture reassembly and placing items room by room at the new place.

To book, call us or send a WhatsApp message with your current address, new address, house size and moving date. We confirm a clear price after a free survey – no hidden charges.

Why choose Expert Movers

• Trained, uniformed team – packers, labour, carpenter and a supervisor on every job.
• Clear written quote – free survey, no extra charges on the day.
• Quality packing material – cartons, bubble wrap, stretch film, foam sheets and blankets.
• Covered vehicles – Shehzore, Mazda and containers, clean and well kept.
• All of Lahore – every area and society, and door-to-door shifting to every city of Pakistan.
• Open 7 days – weekend, evening and early-morning moves.

Crockery and glass are wrapped piece by piece and packed upright in strong cartons. Sofas, mattresses and polished furniture are covered with blankets and stretch film; beds and wardrobes are dismantled by our carpenter and reassembled at the new home.

LED TVs, fridges, washing machines and ACs are packed and loaded upright. Every carton is labelled with its room, so unloading and setting is quick. Read our damage claim policy – insurance can be arranged for valuable items.

Moving with children, elders and pets

Moving day is busy and noisy. If possible, let children and elders spend it with relatives, or set up one quiet room with snacks, water and chargers.

Pack a bag for each child with clothes, a favourite toy and school things for the first days. Keep elders’ medicines with you, not in the vehicle.

Pets get stressed by strangers and open gates – keep them in a carrier or a closed room until the team has left.

Booking and payment terms

The price is fixed after a free survey, on site or by video call, and shared on WhatsApp in writing. It includes the vehicle, driver, labour and, for the with-packing option, packers and packing material.

A small advance confirms the date, and the balance is paid after the move, in cash or by bank transfer. There are no extra charges on the day unless you add items or services.

If you need to change the date, tell us at least a day before and we will move the booking at no cost.

Mistakes that make shifting expensive

The most common mistake is underestimating the amount of goods. If the vehicle is too small, a second trip is needed, which costs more than booking the right size at the start.

Not mentioning upper floors without a lift, a long walk from the gate or special items like a piano or safe also causes surprises on the day. Share these at the survey and they are included in the price.

Booking at the last minute at month-end, when most leases end, leaves fewer choices. Booking a few days earlier gives you your preferred date and time.

Best time to shift in Lahore

Month-end and the first days of the month are the busiest because most rental agreements change then. Mid-month and mid-week dates are easier to book.

In summer, start early in the morning to avoid the afternoon heat; in the monsoon keep a little extra time and make sure the vehicle is fully covered. Winter mornings in Lahore are foggy but cool – ideal for moving once the fog lifts.

During Ramadan we plan the work in the morning so the team finishes before iftar, and before Eid it is best to book a week ahead.

Quick facts

• Our moving damage claim policy applies to every booking.
• Ask for a copy of the moving damage claim policy before the move.
• Under the moving damage claim policy, damage must be noted at delivery.
• Photos taken at delivery support any claim under the moving damage claim policy.
• Questions about the moving damage claim policy? Ask on WhatsApp.
• The moving damage claim policy does not cover cash, jewellery or items packed by the customer.
• Corporate clients can agree their own terms on top of the moving damage claim policy.
• Claims under the moving damage claim policy are reported within 24 hours.

Moving damage claim policy – FAQs